Baza znanja: Kyocera javno
Garancijski pogoji in servis Kyocera
Posted by Marko Lipovec (Import), Nazadnje spremenjeno s strani MatjažS Admin on 23 September 2013 11:35 AM

Service Offerings

MANUFACTURERS WARRANTY
For desktop and workgroup printers, Kyocera provides a 2-year warranty and operates a. Return to Base (RTB) policy. On a fault diagnosis, the printer will be repaired quickly and reliably by an authorised KYOCERA service partner or at a KYOCERA Repair Center.

 

ON-SITE WARRANTY

For larger printers we generally offer an on-site warranty. Of course we can also offer this service for all your other devices. In case of an on-site service, a KYOCERA technical support engineer will come to your office and carry out any repairs on site. In most locations this can be done by the next business day. And like our RTB service, these repairs are covered by a 6-month repair guarantee.

 

LONG-LIFE COMPONENTS WARRANTY

Our long-life components (which can include the drum, developer or process unit) in all our devices are covered by a 3-year warranty from the date of purchase or until the long-life component’s design life is reached, typically 100,000 to 500,000 pages, whichever comes first.

 

CUSTOMER TRAINING

Where necessary, KYOCERA provides user training when we install our devices. In some cases we may also offer in-depth training to your experts so that most service requirements can be taken care of in your own company. If you have a preferred service supplier, we will even supplement their knowledge by providing the training they need to support KYOCERA devices.



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