Frequently Asked Question

1101: Host name Enter the disable host name/IP address.
Enter the correct host name or IP address.

1102:: User/Password Domain name is not entered.
Enter the user name with the form of either [Domain User] or [Domain/User].
Assign disable user/password. Enter the correct user name/password.

1103: Pathname or File Name Connect to the folder which is not permitted for reference/writing.
Enter correct user name/password. Check the access limit of destination folder. Assign disable folder path. Enter correct folder path.

1105: Not support protocol FTP Protocol is set to OFF.
Check ON in the [Scanner]-[FTP] screen in COMMAND CENTER.

1131: One of the FTPS (FTP using SSL/TLS) settings are incorrect.
Check the security settings for FTPS (FTP using SSL/TLS).
FTPS requires a secondary data connection – is the connection being allowed through the router or operating system firewall?

1132: Does the destination FTP server support FTPS (FTP over SSL) or the specified encryption method?
Check if the destination server supports FTPS (FTP using SSL/TLS).
Check if the destination server supports the encryption method specified

2101: Can not connect Enter the disable host name/IP address.
Enter the correct host name or IP address.
Wrong port number is assigned.
Enter the correct port number.
Network is not connected.
Check if the server is operating properly. Check the network connection (cable. network condition within LAN, etc.).

Check if the server is operating properly. Enter the correct host name or IP address.

2103: Response wait with timeout The server is unable to communicate.
Check if the server is operating properly.

2201: Network transfer Error occurs on the network.
Check the network connection (cable, network condition within LAN, etc).

2202: Network transfer with timeout Error occurs on the network.
Check the network connection (cable, network condition within LAN, etc.).

2203: Response wait with timeout Response is not returned from the server above specified time.
Check the network connection (cable, network condition within LAN, etc.).

3101: Server response The server is error status.
Check if the server is working properly.

9181: Page max count over The number of pages of a send file exceeded 999 pages.
Set the number of pages as 999 or less.