Frequently Asked Question

1101: Host name SMTP sever name is not set. Error SMTP server name.
Register [SMTP Server Name] in [Advanced]-[SMTP] -[General] in COMMAND CENTER.

1102: User/Password User ID for the authentication is not entered or entered wrongly. Wrong authentication password is entered.
Enter the correct user ID/password for authentication at [Advance] in COMMAND CENTER. Enter the password of [Login User Name] of the [POP3] page or the [SMTP] page correctly.

1104: No Recipient address The destination address is not specified.
Specify the destination address.

1105: Not support protocol SMTP Protocol is set to OFF.
Check ON [SMTP] in [Advanced]-[SMTP] - [General] in COMMAND CENTER.

1106: No Sender Info Sender address is not entered.
Enter the correct [Sender Address] in [Advanced]-[SMTP] -[General] in COMMAND CENTER.

2101: Can not connect Select [Other authenticate] when authenticating POP before SMTP.
Select valid POP3 user other than [Other].
The specified server is not SMTP server.
Enter the correct [SMTP Server Name] in [Advanced]-[SMTP] -[General] in COMMAND CENTER.
Network is not connected.
Check if the server is operating properly. Check the network connection (cable. network condition within LAN, etc.).

2102: Can not connect with timeout. The server is unable to communicate.
Check if the server is operating properly.

2103: Response wait with timeout. The server is unable to communicate.
Check if the server is operating properly.

2201: Network transfer Error occurs on the network.
Check the network connection (cable. network condition within LAN, etc.).

2202: Network transfer with timeout. Error occurs on the network.
Check the network connection (cable. network condition within LAN, etc.).

2203: Response wait with timeout. Response is not returned from the server above specified time.
Check the network connection (cable. network condition within LAN, etc.).

2204: E-Mail Size limit The size of E-mail exceeds its limit.
Change the [E-mail Size Limit] in [Advanced]-[SMTP] -[General]-[E-mail Setting] in COMMAND CENTER.

3101: Server response The server is error status.
Check if the server is working properly.
Server setting is not authenticated normally.
Check the settings for client/server authentication.

3201: Not Found Authentication Mechanism Unsupported SMTP Authentication Mechanism is found.
Check the settings for client/server Authentication Mechanism.

4803: Users can experience 4803 errors during Scan from Office 365 Email.
The 4803 error can typically be resolved by enabling TLS1.2 and SHA2 under the ServerSide Settings, ClientSide Settings, and Certificate Verification in Command Center. Some older models that do not support enhanced encryption, will not have these settings and therefore will no longer work with Scan to Email in Office 365. Once these settings are made, the device will need to be restarted. https://servis.xenon-forte.si/scp/faq.php?id=44

9181: Page max count over The number of pages of a send file exceeded 999 pages.
Set the number of pages as 999 or less.